Return policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

You will also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can visit our return portal and create the return label at https://ashaethnica.myparcel.me/returns/create   

Please note that if your country of residence is not the Netherlands, shipping your goods may take longer than expected

You can always contact us for any return questions at info@ashaethnica.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we may evaluate the issue and make it right.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ashaethnica.com.